Shipping Options
In stock items will be processed within 2 business days. Expedited (2-Day/Next Day) orders placed by 12:00 PM CT will be processed within 1 business day. To calculate estimated delivery date add processing time to transit time. For example, an item that's processed in 2 business days and shipped using Standard shipping (1-5 business days) will arrive in 3-7 business days. All ordes will be processed through The Dog House Inc.
Returns and Exchanges
TomRose.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
Customs
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from TomRose.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Customs forms for all international packages list the value of your order's contents by product type.
For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example:
T-shirt value: $15.99
Mug value: $ 10.99
Mousepad value: $10.99
